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Frequently Asked Questions

A little more about what’s in your cup, how to enjoy it, and what to expect when you order from Santuals.

1. What makes Santuals teas special?
Our teas are thoughtfully selected for natural ingredients, considered quality, and the pleasure of a daily tea ritual. Every cup is an invitation to pause and enjoy a moment for yourself.
2. Are your teas organic?
Organic certification varies by product. Please check the individual product page for ingredients and any verified certifications.
3. Do your teas contain caffeine?
Caffeine content depends on the tea. Green, black, and other true teas contain caffeine, while many herbal infusions are naturally caffeine-free. Check each product page for specific information.
4. How long will my order take to arrive?
Delivery times depend on your destination, shipping method, and order processing. Once your order has been dispatched, tracking information may be provided where available. Please visit our Shipping Policy for current delivery estimates and details relevant to your location.