Privacy Policy

Last updated: October 13, 2026

At Santuals, we believe trust is part of every thoughtful experience. We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how Santuals (“Santuals,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, browse our products, place an order, subscribe to our communications, or contact us.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek your consent as appropriate.

1. Who we are

Santuals is a Canadian-based tea brand offering thoughtfully selected teas for everyday rituals of self-care.

For privacy-related questions, requests, or concerns, you can contact us at:

Email: info@santuals.com
Business location: Canada

The legal name and registered business address of the entity operating Santuals should be added here before publication, where required.

2. Personal information we collect

The personal information we collect depends on how you interact with our website and services.

Information you provide directly

We may collect the following information when you place an order, create an account, contact us, or subscribe to our communications:

Contact information: Your name, email address, telephone number, and shipping or billing address.
Order information: Products purchased, quantities, order history, delivery preferences, and transaction details.
Payment information: Payment status, transaction references, and limited payment-related information provided by our payment service providers. Full payment card details are generally handled by the payment processor rather than stored directly by Santuals.
Account information: Login credentials and preferences, if customer accounts are available on our website.
Communications: Information you include in emails, customer support requests, feedback, or other correspondence.
Marketing preferences: Your subscription status, communication preferences, and records of consent or withdrawal, where applicable.

Please do not send us sensitive personal information unless it is necessary for your request.

Information collected automatically

When you visit our website, certain information may be collected automatically, depending on your browser settings and the technologies enabled on our website. This may include:

IP address and approximate location derived from it.
Browser type, device type, operating system, and language settings.
Pages viewed, links clicked, referring websites, and interactions with our online store.
Website performance, diagnostic information, and security-related activity.
Cookie identifiers and similar online tracking information, where used.

We use this information to understand how our website is used, maintain its security, improve the shopping experience, and support our business operations.

Information from third parties

We may receive information from service providers and other third parties that support our business, such as payment processors, shipping carriers, ecommerce platforms, fraud-prevention providers, analytics services, and advertising partners, where applicable.

The information received depends on the service involved and the permissions, settings, and legal requirements that apply.

3. How we use personal information

Santuals uses personal information for reasonable, identified business purposes, including:

Order fulfilment: Processing purchases, arranging delivery, providing order updates, and handling returns or refunds.
Customer support: Answering questions, resolving issues, and responding to requests.
Payments and security: Facilitating transactions, detecting suspicious activity, preventing fraud, and protecting our website.
Website operations: Maintaining, troubleshooting, and improving our online store and customer experience.
Personalisation: Remembering preferences and presenting relevant products or content where supported and permitted.
Marketing communications: Sending newsletters, product updates, and promotional communications where permitted by law and consistent with your preferences.
Business analysis: Understanding shopping patterns, website performance, and product interest using appropriate analytics.
Legal compliance: Meeting tax, accounting, consumer protection, recordkeeping, and other applicable legal obligations.
Business transactions: Supporting an actual or proposed merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy requirements.

We do not seek to collect more personal information than is reasonably necessary for the purposes identified above.

4. Cookies and similar technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functions and, where enabled, analytics, personalisation, and advertising.

Cookies are small files stored on your device that can help a website remember information about your visit.

Depending on the technologies enabled, cookies and similar tools may be used to:

Keep shopping carts and checkout functions working.
Remember selected settings and preferences.
Understand website traffic and usage patterns.
Measure the performance of marketing campaigns.
Support advertising and measure interactions with advertisements.

You may be able to manage cookies through your browser settings and, where available, our cookie preference controls.

Where applicable law requires consent for non-essential cookies or tracking technologies, we will provide an appropriate consent mechanism. Rejecting certain cookies may affect some website functions.

Deleting cookies from your browser does not necessarily withdraw consent previously recorded by a separate service. Use the relevant preference controls where available.

5. How we share personal information

We may share personal information with third parties when reasonably necessary to operate our business, provide our services, or meet legal obligations.

These parties may include:

Ecommerce and website providers that host or operate our online store.
Payment processors that securely facilitate transactions.
Shipping and fulfilment providers that prepare, transport, and deliver orders.
Customer support and communications providers that help us respond to enquiries and send requested messages.
Analytics and performance providers that help us understand website usage.
Advertising and marketing providers that support campaigns, where enabled and permitted.
Professional advisers such as accountants, auditors, lawyers, and insurers.
Government authorities, regulators, or law enforcement where disclosure is legally required or permitted.
Business transaction participants in connection with a proposed or completed business transaction, subject to applicable law.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information according to their contractual obligations and applicable law.

We do not authorize our service providers to use personal information for purposes unrelated to the services they provide, except where otherwise permitted by law.

Santuals does not state that it never sells or shares personal information for advertising purposes. The actual practices of our website, advertising tools, and other third parties must be reviewed to determine whether additional disclosures or opt-out mechanisms are required by applicable law.

6. Email marketing and your choices

If you subscribe to our marketing communications, we may send you emails about our teas, product updates, brand news, and other relevant information.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at info@santuals.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, delivery updates, or important account notices.

We handle electronic marketing communications in accordance with applicable laws, including Canada’s anti-spam legislation where it applies.

We do not make consent to optional marketing a condition of purchasing our products.

7. International processing and transfers

Santuals is based in Canada and may serve customers in other countries.

To operate our website and fulfil orders, personal information may be processed or stored in Canada and other countries where our service providers operate.

Privacy laws in those countries may differ from the laws in your place of residence. In some circumstances, personal information processed in another jurisdiction may be accessible to courts, law enforcement, or government authorities under that jurisdiction’s laws.

Where required, we will implement appropriate contractual, organisational, or other safeguards for international transfers and provide any additional disclosures or obtain any consent required by applicable law.

8. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining appropriate business records, and meeting legal obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

For example:

Order and transaction records may be retained for applicable tax, accounting, and legal recordkeeping periods.
Customer support communications may be retained for as long as reasonably necessary to resolve issues and maintain relevant records.
Marketing information may be retained until you unsubscribe or the information is no longer required, subject to any necessary suppression records.
Technical logs may be retained for a limited period appropriate to security, troubleshooting, and operational needs.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping requirements.

9. How we protect personal information

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the information and the risks involved, safeguards may include access restrictions, secure service providers, encryption where appropriate, authentication controls, and security monitoring.

No website, online transaction, or electronic storage method can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot promise absolute security.

If a privacy incident occurs, we will assess it and take the steps required by applicable law, which may include notifying affected individuals or relevant authorities.

10. Your privacy rights

Depending on where you live and which laws apply, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable legal exceptions.
Withdraw consent to certain processing activities.
Object to or request restrictions on certain processing activities.
Request a copy of certain personal information in a portable format, where applicable.
Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
Lodge a complaint with the relevant privacy regulator.

These rights are not identical in every jurisdiction and may be subject to legal limitations.

To exercise a privacy right, email info@santuals.com with the subject line “Privacy Request.” Please describe your request and the country or region in which you reside.

We may need to verify your identity or request additional information before responding. We will handle requests within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

Additional rights for certain regions

Canada: Depending on the applicable federal or provincial privacy law, you may have rights to access or correct personal information and to withdraw consent, subject to legal and contractual restrictions. You may also be able to complain to the relevant privacy commissioner.

European Economic Area and United Kingdom: Where the GDPR or UK GDPR applies, you may have additional rights, including data portability, objection to certain processing, restriction of processing, and the right to complain to your relevant data protection authority. Where processing relies on consent, you may withdraw that consent without affecting the lawfulness of processing before withdrawal.

California and other applicable US jurisdictions: Depending on the law and whether Santuals meets the applicable requirements, you may have rights to know about, access, correct, or delete personal information, and to opt out of certain sales, sharing, or targeted advertising. Additional rights and request procedures may apply.

Contact us at info@santuals.com to submit a request. We will provide the appropriate process for your jurisdiction where required.

11. Children’s privacy

Our website and products are intended for a general audience and are not knowingly directed at children below the minimum age applicable under relevant privacy laws.

We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. Where required, we will seek consent from a parent or guardian or take other appropriate steps.

If you believe a child has provided personal information to us inappropriately, please contact info@santuals.com. We will review the request and take appropriate action in accordance with applicable law.

12. Third-party websites and services

Our website may contain links to third-party websites, social media services, payment pages, or other external platforms.

These third parties operate under their own privacy policies and practices. Santuals is not responsible for the privacy, security, or content practices of external websites that we do not control.

We encourage you to review the privacy policy of any third-party service before providing it with personal information.

13. Automated processing and profiling

We may use automated tools to support functions such as payment verification, fraud prevention, website analytics, product recommendations, or marketing measurement, where enabled.

These tools may analyse information about transactions, browsing activity, or interactions with our services.

We do not represent that every such tool is currently in use. If Santuals engages in automated decision-making or profiling that triggers specific disclosure or objection rights under applicable law, we will provide the required information and options.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us.

Santuals — Privacy enquiries

Email: info@santuals.com
Location: Canada

We value your trust and are committed to treating your personal information with care and respect.